General Questions

What is Beta?

Beta means that Dotted Story continues to be a work in progress.  We’re a small team doing our best to ensure your experience is positive.  We are continuing to refine the application and are working through all the feedback and bug reports.  We ask you to be patient and contact us with any feedback or concerns at contact@dottedstory.com

Why is it called Dotted Story?

The name Dotted Story was inspired by Steve Jobs’ quote:

“You can't connect the dots looking forward you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.”  

What is the purpose of Dotted Story?

Dotted Story values the "why" and our vision is to inspire memories and stories that provide context to the moments you capture.  We hope people share the story outside the frame and record their “unspoken conversations.”  

Is Dotted Story free?

Dotted Story is free (freemium model) and will always include a free option. We are launching our platform at no charge as we continue to enhance the platform and features.  At some point, we will offer a premium option (more to come on this).  

Who owns all the digital media that I create and upload?

You own the data you upload and create on Dotted Story.  We store your files in the original format (up to 100MB/file).

If you want to learn more, you can visit our Terms and Conditions and Privacy Policies.  

What is the current storage limit?

We have initially capped total storage at 2GB per user account.

We have also capped uploads at 100MB per file (both photo and video).  If you're not familiar with file sizes, the average photo you take on your phone is 2-3 MB.  For video, depending on the quality of your video/phone, a 30-second video is about 100MB.  We are also limiting users to a maximum of 5 files per dot.  

Is there a mobile app for Dotted Story?

We are producing mobile apps for Dotted Story.  The current platform you are on is mobile responsive, which means you can view the site on your phone/tablet.  

What is a "dot" on Dotted Story?

A dot is a moment in time. It can be about anything and for any reason, similar to a post on Facebook or a tweet on Twitter.

What is a "memory" on Dotted Story?

A "memory" is a reflection, a story, or an unspoken conversation that relates to the dot you are creating.  

Whether someone has posted a specific question to you or you are inspired to share a memory inspired by a particular dot, there are no rules.  The goal is to build a collection of stories inspired by the original dots and prescriptive questions.

How do permissions work?

When you invite someone to your account, there are 3 permissions available (admin, collaborators and viewers). Note that you can always choose to set any of your "dots" to private, meaning only you can see them.  

When inviting someone to your account, they will only have access to the "story" you have invited them to, if there is more than one "story" you want to invite them to, you will need to send additional invites.  

ADMIN: 

Administrators are able to invite others to join their account.  Admins are able to add/edit/delete all dots and can do everything you can except view dots that you have marked private.  

COLLABORATORS:

Collaborators can add/edit/delete their own dots.  Collaborators can view all dots and memories created by other admins/collaborators/viewers (except those marked private).  Collaborators cannot edit or delete dots created by others and are unable to invite others to the account that are shared with them.

VIEWERS:

Viewers can add/edit/delete their own dots.  They can only see dots that have been created by the Admin who has invited them to the account, and therefore cannot see dots or memories created by other invited users to the account.

Can I delete my account?

We are working on this feature.  In the meantime, if you would like to delete your account, please email us at support@dottedstory.com


If you have any questions that are not included in our FAQ, please contact us directly at support@dottedstory.com

FAQ is expressly subject to the Terms and Conditions